TERMS AND CONDITIONS
Please read and understand

The following TERMS AND CONDITIONS apply to all travel organized by WOW Philippines Travel Agency Company, Inc. (herein after referred to as “WOW Philippines Travel Agency”) For this purpose, the term “Travel” shall include any combination of International or Domestic Flights from your point of origin to your final destination, and include all hotels, resorts, accommodations, excursions, tours, transfers, rentals, etc., that have been organized on your behalf by WOW Philippines Travel  Agency.

If your booking includes Flights or Accommodations or other services, provided by someone other than WOW Philippines Travel  Agency or its appointed agents, whether WOW Philippines Travel  Agency has acted as the agent or not, then your contract shall be subject to the conditions set forth in the applicable Travel and Tour Operator’s policies, or in the case of an Airline, the airline's applicable booking conditions. These conditions do not affect your statutory rights.

Any arrangements which you make during your Philippines Vacation and which are not made through WOW Philippines Travel  Agency are ones for which we have no responsibility or liability.

1.  Making a Booking
When you make a booking with WOW Philippines Travel Agency you undertake that you have the authority to accept and do accept these booking conditions on behalf of yourself and your party. A CONTRACT and / or Official Philippines Bureau of Internal Revenue Receipt will exist upon our ACCEPTING and FUNDS from you towards the booking or upon the issue of our confirmation or itinerary, whichever is the earlier. These conditions in conjunction with the information set out in our published information form the entire agreement between yourself and WOW Philippines Travel  Agency.

When you make a booking with WOW Philippines Travel  Agency and we accept that booking, the TOTAL COST of the Travel Package becomes due and payable immediately, unless we have agreed in writing that you should pay an initial deposit. In any event, the full amount of your Philippines Travel Package must be credited to WOW Philippines Travel  Agency with-in the time frame given to you in writing by our travel agents. (Failure to follow the above booking procedures will result in a cancellation of your reservation).

2.  Prices
Prices are fixed at the time of booking and generally will not be subject to any surcharges. The only exception will be an increase in our costs arising as the result of any government action including but not limited to, new or increased taxes such as VAT. When a surcharge is payable an administration charge of $5.00USD per person, together with an amount to cover travel agents commission (if applicable) will be added.

We reserve the right to change our prices at any time before you book including any special rates that we may offer from time to time, which may not be the same as those published on our WOW Philippines Websites. Please note that ALL RATES are determined based on the ACTUAL TIME OF TRAVEL, and NOT THE BOOKING DATE. In some cases, posted rates may expire or become invalid after the booking date and before the actual date of travel. In this case, we will confirm and charge the new rate that will be in effect at the time of travel. (Airlines, Transfer Companies, Rental Cars, Tour Operators, Etc.)

3.  Payments
WOW Philippines Travel  Agency accepts payment by:

1. Bank Transfer - (Sending and Receiving Fee is Paid by the Customer)

2. Cash Payment - May be received at the following address, DO NOT MAKE ANY PAYMENT WITHOUT RECEIVING an OFFICIAL PHILIPPINES BUREAU OF INTERNAL REVENUE RECEIPT.

         WOW Philippines Travel Agency, Inc.
   Amberland Plaza, Suite 306
   Dona Julia Vargas Avenue, Ortigas Center
   Pasig City, Metro-Manila Philippines 1605

3. Checks - Will be accepted as payment, but often require lengthy processing times of up to 6 weeks before release. Payments made by check, "ARE NOT CONSIDERED PAID”, until fully cleared by our Metro bank and released for payment.
   SPECIAL NOTE: IF PAYMENT FOR YOUR AIRLINE TICKETS, HOTEL OR RESORT ACCOMMODATIONS HAVE A PAYMENT OPTION DATE THAT EXPIRES BEFORE YOUR FUNDS PAID BY CHECK HAVE CLEARED, PAYMENT IS CONSIDERED NOT PAID AND YOUR BOOKING WILL BE CANCELED WITH YOUR FULL PAYMENT REFUNDED TO YOU LESS 10 PERCENT SERVICE FEE AND 15 PERCENT TRAVEL AGENT COMMISSION FEE.

4. Credit Cards - (XOOM Payments or PayPal by XOOM)

5. Western Union - With 245,000 Western Union Agent locations worldwide, it is easy to send and receive money. Choose to send money in minutes, the next day or directly to a bank account. Use cash, a credit card, or a debit card.
   (Mary Jane P Bangga - Receiving Agent Only)

       Bank Transfers
ALL PAYMENTS made by bank transfer should be made to the following WOW Philippines Travel Agency Metro Bank account: (Absolutely NO Other Account)

Dollar Account: (Remittance From Outside the Philippines)

Remit to:	WOW Philippines Travel Company
Swift Code:	MBTCPHMM
Account Number:	411-2-41100176-2
Bank Name:	Metro Bank
Bank Address:	PRC-JP. Rizal Branch 397-JP. Rizal Corner of Binakod Street
Branch:	Makati Philippines
Phone Number:	+632-896-0826

     Peso Account: (Remittance From Inside the Philippines)

Remit to:	WOW Philippines Travel Company
Account Number:	411-3-41102251-0
Bank Mane:	Metro Bank
Bank Address:	PRC-JP. Rizal Branch 397-JP. Rizal Corner of Binakod Street
Branch:	Makati Philippines
Phone Number:	+632-896-0826

4.       
NOTE: For security reasons, WE DO NOT ACCEPT BANK TRANSFERS TO ANY OTHER BANK ACCOUNT.

5.  Receipt of Payment
Upon receipt of payment, you will receive the following, (1) WOW Philippines Travel Agency Confirmation Number, (2) A Detailed Trip Itinerary, (3) Airline tickets (as required) (4) OFFICIAL PHILIPPINES BUREAU OF INTERNAL REVENUE RECEIPT.

6.  Changes by You
If you wish to change your booking with WOW Philippines Travel Agency in any way and we can accept the change, there will be a service charge of $5.00 per person, per amendment.

7.  Canceling your Booking
As a travel agency we accept full payment in advance for your complete vacation package to include in-part or in-whole, airline tickets, hotel and or resort accommodations, meals, transfers, car rental, activity packages, etc.

     We are required by the hotels and resorts to pay your itinerary in advance of your arrival, we are legally bound by a purchase order contract, holding WOW Philippines Travel Agency completely liable for all fees and charges. Therefore the only refund available to you would be the amount the resort or hotel would be willing to refund. In most cases, especially during peak seasons there is NO REFUND AVAILABLE.

     There are exceptions and you will need to contact Mary Jane Bangga the President of WOW Philippines Travel Agency to assist you in getting a refund, if one is available.

8.       
Special Note:
If your Philippines Travel package includes international or domestic airline tickets, WOW Philippines Travel Agency acts as an agent for the airline or flight consolidator and the airline or flight consolidators' cancellation or amendment charges shall apply.

9.  If We Amend your Booking
It is unlikely that we will have to amend your Philippines Travel Package booking. However, occasionally changes may become necessary which we reserve the right to make at any time. Most of these changes are minor and we will advise you at the earliest possible date. NOTE: Philippines Airline Flight times and carriers set out in publicly displayed material are subject to change and all details given to you are for guidance only.

Confirmed dates will be as shown on your itinerary and airline tickets. Should a material change become necessary, we will inform you as soon as reasonably possible. You may decide whether or not to accept the change, however you must ACCEPT or REJECT the proposed change IN WRITING WITH-IN of 72 HOURS OF NOTIFICATION, otherwise we will assume that you have accepted the proposed change.

A material change is one made to your travel arrangements before departure, involving change of departure or airport arrival (other than between airports within the same city airport system) outward or return DOMESTIC FLIGHTS being re-scheduled by more than 12 hours, or by substitution of accommodation originally booked with one of a lower grade. If we alter the airline, aircraft type operating your flights or routing, this is not considered a material change and we will be under no obligation to notify you of such change in advance.

10.    
These are the only forms of compensation that you may be entitled to. As we do not control the day-to-day management of accommodations, flights, car rentals, transfer companies, it is possible that we may be advised that the reserved accommodations, flights, car rentals, transfer companies, may not be suitable or available upon your arrival. If this happens, we will endeavor to provide accommodations of at least the same standard, in the same geographic area. If only accommodation of a lower standard is available, then we will refund the difference of the advertised price between the accommodation booked and that available together with compensation of $10.00 per person for your inconvenience.

IMPORTANT NOTICE: We are not responsible for changes which arise as a result of events outside of our control, such as technical or maintenance problems with transportation, changes imposed by re-scheduling or cancellation of flights by an airline, or main charter company, war or threat of war, civil strife, industrial disputes, natural disasters, bad weather or terrorist activity.

11. If We Cancel your Booking
We reserve the right in any circumstance to cancel your booking. However, in no case will we cancel your booking less than 30 days prior to departure, unless it is for reasons outside of our control or for non-receipt of payment by you. If we do cancel your booking (other than for late or non-payment) we will offer you a full refund of all monies paid in respect of the booking.

12. Our Liability
Our obligations, and those of our suppliers providing any service or facility involved in any part of your Travel Package are to take reasonable skill and care to arrange for the provision of such services and facilities and, where we or our supplier is actually providing the service or facility, to provide them with reasonable skill and care. Compliance with any applicable regulatory requirements (such as, for example, those of the Civil Aviation Authority) will be proper performance of our, and our suppliers’, obligations. You must show that reasonable skill and care has not been used, if you wish to make any claim against us.

13. Documentation
Where travel and health documents are necessary to comply with the requirements of the Philippines Islands you may wish to visit, then it is YOUR RESPONSIBILITY to procure them. If failure to obtain any such documents results in fines, surcharges or any other financial penalty being imposed upon us, then you agree to reimburse us accordingly. You must ascertain by consulting your own doctor, if necessary the specific precautions deemed prudent for the country or destination you intend to visit and to ensure that the appropriate medication, inoculations or other precautions are taken.

14. Conditions of Airplanes, Accommodations, Boat Transfers, Rental Cars, Etc.
We are neither a carrier nor a provider of accommodations. Each journey (whether undertaken or not) that you book by land, sea or air is governed by the conditions of the carrier undertaking to provide that carriage. Some of these conditions limit or exclude liability and are often the subject of international agreements. Copies of the applicable agreements are available for inspection at the offices of the carrier concerned.

It is your responsibility to re-confirm the onward or return sectors of any air journey with the carrier concerned or such carrier’s duly authorized agents and according to such carrier’s regulations. When you book hotel and resort accommodations (whether provided or not) its availability or provision is subject to the ‘house rules’ of the hotel or other accommodation providing or undertaking to provide such accommodations.

15. Termination - PLEASE READ
We reserve the right in our absolute discretion to terminate your Travel Package without notice should your behavior be such that it is likely in our opinion, to cause distress, damage, annoyance or danger to any other person. In circumstances like these, ABSOLUTELY NO REFUND or compensation will be due to you.

16. Unused Services
NO REFUND will be due to you in respect to the non-utilization of any part of the travel arrangements made for you, by WOW Philippines Travel Agency.

17. Insurance
It is a condition of the agreement between us, that you take out adequate vacation insurance against cancellation charges, unexpected curtailment of your vacation, medical expenses arising overseas including repatriation, loss or damage to luggage and personal liability claims against you.

Should you fail to secure such Travel Insurance coverage prior to your Philippines Vacation, then you accept full responsibility for yourself and all of the members of your party, and indemnify WOW Philippines Travel Agency and our overseas Philippines Travel agents and representatives (as applicable) for any and all costs that may arise, which would otherwise have been met, had such Philippines travel insurance been in force.

18. Complaints
We do our VERY BEST to ensure that your travel arrangements go according to plan. However, if you have a complaint arising out of what we have agreed to provide for you, please let us know at the earliest possible opportunity. If necessary by calling our Ortigas Office at +63.2.636.1980, +63.2.636.1987, +63.2.636.1926, +63.2.631.7260, or our 24 hour emergency hotline at +63-916-374-1110, from wherever you may be. If a problem arises during your Philippines trip, please contact us immediately, so we can help you.

If your complaint cannot be resolved locally, you should advise us within 30 days of the incident, in writing, by giving your WOW Philippines Travel  Agency confirmation number, a detailed description of your complaint and other relevant information. Please mail written complaints or feedback to:

        Mary Jane P. Bangga
        Vice-President / COO
        Amberland Plaza, Suite 306
        Dona Julia Vargas Avenue, Ortigas Center
        Pasig City, Metro Manila Philippines 1605

Please Note: That if you do not follow our complaint procedure, we CAN NOT accept responsibility for your complaint, as we would have been deprived of the opportunity to investigate the matter on your behalf, and where possible, help you to resolve the problem.

19. Applicable Law
Any contract or dispute between us and these Boracay Reservations conditions are to be governed by and construed in accordance with Philippines law. Both parties agree to submit to the exclusive jurisdiction of the Courts of Pasig City, Metro-Manila, Philippines.

20. Effective Date - June 26, 2005
It replaces all prior privacy policies issued by WOW Philippines Travel  Agency. We reserve the right to change our policy at any time. Revisions of this policy will be posted on our WOW Philippines Travel Website, as required by law. Visitors to Travel Website should review our policies from time to time to stay abreast of changes.